ALL-REVIEWS is rated 4.3 out of 5 by 155.
Rated 3 out of 5 by from Nice spa but a continuing issue We love our Concord spa, but there is an issue with the plastic cover that fits over the filtration system. That part is used to get into the spa and twice it has fractured along the corner of the bottom, not the part we sit on to enter the tub. We are not heavy people, and this shouldn't happen. It was replaced once at no charge and within two years the part fractured in exactly the same place. Now customer service wants to charge me $70 plus shipping. If a $12,000 spa has parts that break repeatedly, something is wrong.
Date published: 2020-05-14
Rated 5 out of 5 by from Great equipment and service A very nice high-end hot tub that works and looks as advertised! Total customer care service from the sales representative to the installation crew to the on-line/staff service. Very pleased overall !
Date published: 2020-04-21
Rated 5 out of 5 by from Love it Had this 2016 Aquacisor 2 years, we are 2nd owner. Even after moving this beast, we are totally happy. The exercise hooks corroded and replacements are same chrome plated, should be stainless but that's no big deal.
Date published: 2020-04-13
Rated 5 out of 5 by from I have had my tub about a month and I love it. It is a 2 person tub and I am the only one that uses it. My husband passed away and I have always wanted a hot tub on our deck and I got it for me. I love it and am in it 2-3 a day. I just with it had a soft head rest on it. I have a sore neck as it is hard on the head but I put a towel to rest my head on and it kinda works but I love my tub kinda wish it could be a little hotter but 104 is all is will go. But I love it. anyway.
Date published: 2020-03-28
Rated 5 out of 5 by from Enjoyable size and lots of jets We purchased this at Xmas time and have used it many times outside even with the cooler weather. We enjoy the warm water and keep the jet pump on its higher speed for the relaxation.
Date published: 2020-02-01
Rated 4 out of 5 by from We didn’t know what we were missing We have had our Concord Platinum for about a month and it is wonderful. It is cold outside but it is always warm in the tub. Our family can’t wait to come for a visit.
Date published: 2020-01-31
Rated 5 out of 5 by from Excellent tub, well engineered. Been using it non stop for a month. Great pumps and jets. Downside was taking off and reinstalling the sides and trim I broke a couple of the corner pieces and lining everything up wasn’t to easy.. especially in the cold. Have to buy a few pieces and replace them when the weather gets better. Still a great tub and awesome purchase!
Date published: 2020-01-20
Rated 5 out of 5 by from Very good product I find doing the water chemistry perfect will make hot tub perfect keep temp 95 degree
Date published: 2019-11-05
Rated 2 out of 5 by from Horrible control feature Purchased the Maui Diamond(most expensive) smaller spa and got the WORST controls ever. The panel is so small you cannot read the readout and you have to submerse your head to get level in order to read it. the control buttons are also terrible and no control when they are pushed
Date published: 2019-10-21
Rated 5 out of 5 by from First hot tub. We have wanted a spa for a long time and finally made the purchase. The buying process felt a little like negotiating the purchase of a vehicle but overall pretty painless. Very happy with the spa so far and the customer service.
Date published: 2019-10-21
Rated 5 out of 5 by from Love this spa!! We have been enjoying our Concord model spa about a month now. My wife uses it every day and I try to join her at least four or five times a week. We replaced our old hot tub with this model and are really enjoying all the features we decided on. The thruster valves are awesome as well as the changing LED lights. My wife likes the neck jets from the pillows. This was definitely a good purchase for both of us. We are both past our fifties and still very active riding bikes, hiking and living a healthy lifestyle. We would recommend anyone to at least have a rep come out and share the information with you.
Date published: 2019-09-12
Rated 5 out of 5 by from We love the jets We have had our spa a month. We bought one that I could also exercise in so it has a deep middle. We are in our thermo spa every night for at least an hour. We love how well we are sleeping and enjoy the peaceful bubbles.
Date published: 2019-09-12
Rated 5 out of 5 by from Over 12 years with my Concord Gold and love it! We purchased our spa when our 5 kids were still kids. They are all adults now and we have the spa all to ourselves (except when they visit!). I had owned spas before and expected to need to purchase a new one every few years, but this one is going strong and still looks great! One winter we had what we thought was a leak due to a crack and the spa wasn't running. I panicked and thought it was ruined. It turns out that it detected the low water level and shut itself off to protect the pumps, etc. A repairman assured us that what we had was not a crack in the shell, but rather a loosening of the seal behind a jet that allowed water to leak out. He showed us how easy it was to tighten these, and we've had no problem since. This spa is so thoughtfully engineered that this leak occurrence that could have resulted in massive repair costs actually resulted in no repairs at all, and a minimal service charge. When our spa was 8+ years old, we replaced our old deck with a new one built to accommodate a spa and we moved the spa from ground level up to the new deck 10 feet of the ground, had the electric service for it moved and had our trusty serviceman clean and open it back up. That was 4 years ago, and it's going strong.
Date published: 2019-09-07
Rated 5 out of 5 by from Spa is awsome I bought this spa a year ago and I'd say I was in it 2-3 times a week. In the winter months it is really nice to feel that hot water all over you but cold when you get out! no's cold in Maryland in the Winter - but I love it! I use it mostly when I play golf...I come home, jump in and relax. My lower back gets "beat up" by the jets and feels great when I get out. No problem sleeping after a visit. Wave lounge - although you are able to use the full wave lounge and pause the wave lounge for a specific area like calves or back I'd like to see it fully functional and work like a normal spa. Service: I've used the chemicals from Thermospas with no issue. great products and seem to work well. Warranty: I recently had a small leak develop on the throttle valve fitting. Thermospa has sent a service ticket to a local vendor to fix my issue.
Date published: 2019-08-14
Rated 2 out of 5 by from Poor performer for the high ticket price. Not enough jets, NO BANG FOR THE BUCK! Very disappointing,
Date published: 2019-07-13
Rated 3 out of 5 by from Cannot get repairs locally I have had to have numerous repairs only to find people who repair Thermospa are about 100 miles away and the milage charge is extremely costly. So I do put up with some malfunctions at this time. I have had to have the temp information board replaced and now it needs it again.....
Date published: 2019-07-02
Rated 5 out of 5 by from Perfect size, with great comfort and control My wife and I live in a middle townhouse. Our back yard has been made into a drive way and we have a back awning. Our Gemini fits exactly under the awning. When it was delivered they put the cover on the front facing the yard. When I am in my tub no one from the bottom of the yard can see me. This is perfect for us. The tub was delivered by two very professionals who put it in the perfect place for us. The Gemini may be small (2 person) but has all the benefits of any large tub. We love the fact that we can both be in the tub and control our own jets. I love the neck and shoulder jets. My wife and I normally sit across from each other we do sometimes sit next to each other on the one side as it is just the right size to do that. I sleep so much better at night after a 1/2 hour in the tub. The lights add a great touch, my grandson loves the red light and rotating colors. I only have great things to say about this tub. I am so glad I made this purchase and look forward to spending time in it this winter and years to come. I would recommend this tub to anyone.
Date published: 2019-06-09
Rated 1 out of 5 by from 800 Gallon Bird Bath! Tub was delivered almost 3 weeks ago and sustained some light damage (we hope). The answer was that Therma Spa would ship the parts to us so that WE could repair the damage......gee thanks folks, we pay top dollar for a supposed great hot tub, we do not cause the damage and we get to repair the damage from the delivery guys! Then the Electrician come to wire up the tub......plate on the tub calls for 48 amps, paperwork calls for 60 amps.....the plate on the tub is SUPPOSED to be correct, nooooo..... we are told it is wrong and the breaker gets changed (again, at our expense) from 48 to 60 and the Electrician wants no part of ANY liability since the stamped plate on the tub calls for 48 amps......Now we fire up the tub thinking that we might get a chance to "enjoy" our purchase....nooooooo, the tub keeps throwing the breakers when we turn on the heater (remember, we went with the 760 amp breaker called for on the paperwork). Another call to Therma Spa, now they are shipping a replacement part (?), how did they know which part? Now we have to wait for a repair person (contractos, not a Therma Spa person) to call and make an appointment to visit and repair the tub? I thought these EXPENSIVE TOP LINE TUBS were factory tested before shipping, apparently not. This is the worst experience we have ever had with a major purchase and Themra SPa is a joke, they claim top line products and ship second class junk and expect the buyer to fix everything...the product is garbage, the support is non-existant, we have an 800 gallon bird bath in our back yard!
Date published: 2019-06-03
Rated 5 out of 5 by from Life Saver until it stopped We bought this in November 2004 and only had it empty twice other than for cleaning. I got in daily due to many health issues. My Ortho dic actually recommended it. Where I live in VA there is no service person anymore. The electrical unit has apparently stopped working, my clue was the water stayed at 59 degrees and you could barely read the panel. After 6 months of looking for someone to check it that is what i was told. I dont have $600 to fix it but more importantly I have not been able to get in it for 17 months. My body is paying for it. Other than this situation i love my tub.
Date published: 2019-05-19
Rated 5 out of 5 by from Concorde gold package. Way ahead of its time! I have owned this tub for almost 2 years. I have owned hot tubs in the past and there is nothing like this one. You can choose what part of your body you want worked on. And can control your own individual speed and controls.
Date published: 2019-05-02
Rated 5 out of 5 by from I just love my Manhattan spa. Who needs a pool with this one
Date published: 2019-04-03
Rated 1 out of 5 by from Disappointing - Less than 6 months tub is down We had this hot tub delivered in September 2018 and it recently stopped heating to desired temperature. Service Tech came out to service and we were told control panel is blown on the heater side. Considering the price paid, to have an issue of this magnitude in less than 6 months is unacceptable in my view. Hot tub has been down for 3 weeks and counting.
Date published: 2019-03-25
Rated 5 out of 5 by from Durability I have had my Gemini spa for 14 years I’m 79 and have arthritis and use it almost every morning. Helps me get going. It’s indoors, but that’s pretty darn durable I’d say.
Date published: 2019-03-23
Rated 3 out of 5 by from Poor Engineering We purchased this a few years ago and have been disappointed ever since. The plumbing engineering was poorly thought out. If the water is NOT above the skimmer inlet, the Heater will not function because the water needs to run through the skimmer for the pumps. When we enter the tub, with the water level 1/2 way up the skimmer, the water rises (Archimedes) so high we can't use the high power setting on the jets because it splashes OVER the edge. A better way would be to take water from the lower level of the tub allowing a lower unoccupied water level.
Date published: 2019-03-07
Rated 1 out of 5 by from I got the Lemon!!!! Bought this tub for 10K 3 years ago January, it was installed in June 6 months later. Tub has less than 20 hours on it as this is our 3rd home. All pillows needed to be replaced after about a year. I spent the last couple of months working with Thermo Spas to repair the actual electronics. The circulation pump, water temp sensors and eventually the entire control unit was replaced. 3 of the main support beams completely rotted out which tells me it was leaking for quite some time. We still have no clue what leaked. Customer service is good, they stepped up and did supply all of the parts. I am not sure if I just got the tub that was built on Monday or what. I cant say that I would buy another one based only on the quality. If my decision was based on customer service they are 100% and very supportive.
Date published: 2019-02-28
Rated 5 out of 5 by from Great spa , would do it again! Jets are very powerful and relaxing.
Date published: 2019-02-17
Rated 5 out of 5 by from Everyday enjoyment My wife and I are very happy with our spa. Great service, timely installation, friendly people from sales to service. Great Tub. We enjoy it everyday. ten year warranty as well.
Date published: 2019-01-08
Rated 5 out of 5 by from More than I could ask for. Well lets go. I have owner my Concord Gold Hot Tub for a year now. I want to give the run down on what I feel are the good and bad sides of owning a hot tub. First and foremost let me say that it is awesome owning one. The rep that came out to the home and took measurement for the hot tub was nice and professional, but after it was all done and I re-took the measurements for the hot tub. I wound up expanding my patio area by 3 ft in length or I would have been able to jump out my back door into the hot tub. I felt the sales rep should have told me this, and they are salesmen/women. 2. I would recommend the Ozone system that has been a good thing and I do not use as much chemicals as I thought I was going too, at first I was just guessing at what the levels were. The test strips I felt were a guessing game from one moment to the next. 3. Purchase the Phin it is a GOD SEND...My lady and I have enjoyed the Hot Tub much more since I got that, before it was like getting in to a chlorine bath cause I did not know what I was doing. LOL 4. It is like a pool sometimes it can be a pain in the backside but it is oh so wonderful after a day of yard work, going to gym, or just coming home to chill with a nice glass of wine it is nice to have. 5. Most of all the grand kids love to come and play in Pop-Pops hot tub. I think they like it more than me. :-) Anyhow, overall it is great and I do not regret it, once you get your maintenance routine down you will enjoy it. You may not use it every day or even every week after you have had it awhile, but just like a pool it sure is nice when you want to chill. Just think People pay hundreds of dollars to go and pay to be in someone else's hot tub, once you have your own other places cannot compare. If I could suggest a modification in the control panel it needs some type if dimming feature, when your out at night and trying to relax the light off the control panel is really bright. Also the lighting system it could use a setting for the light to move through the colors randomly. Another feature that would be cool is on the cabinet corners if you could put little lights there it would be boss.
Date published: 2018-12-08
Rated 5 out of 5 by from Love it Great for my back. Instantly relaxes me and soothes away the aches.
Date published: 2018-10-17
Rated 5 out of 5 by from Love the features and design We received our spa a month ago and just love it. After a long day there is nothing better than 20 minutes in the hot tub. This also looks great on our new remodeled patio Thank you therma spa for making a stressful day better
Date published: 2018-08-18
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Last Modified June 12, 2018

ThermoSpas Hot Tub Products Inc. (“ThermoSpas”) respects the privacy concerns of our customers and we value your trust in our products and services.  This Privacy Statement is meant to help you understand the types of information we collect, how we use this information, and the choices you can make. 

This Privacy Statement applies to United States and Canadian visitors to the website or where this notice is posted (the “Site”).  By accessing the Site where this policy is posted, you accept the terms of this Privacy Statement and any updates that we make. 

Third Party Links On Our Website.

What Information Do We Collect?

How Do We Use The Information We Collect?

Why Do We Share The Information We Collect?

Cookies & Other Similar Technologies.

How Do We Keep Your Information Secure?

Data Transfers And Processing.

Children’s Online Privacy.

Your California Rights.

What Choices Can I Make?

How to Contact Us.

Changes To Our Privacy Statement.


Our Site may contain links to third party websites for your convenience.  We are not responsible for the privacy policies and practices of other third parties and any information you submit to a third party is subject to their privacy policy.  Once you leave the ThermoSpas Site or are redirected to a third-party website, application, or other online service, we encourage you to read the privacy policy applicable to that third party.


We collect personal information, or “personal data,” in order to operate our business and provide our products and services.  Personal data is the information that identifies you as an individual.  The type of personal data we collect depends on your interactions with us and how you use our products and services.  

Some Personal Data Is Provided By You.  We collect some personal data based on your interactions with us.  Some personal data is collected when you use our website and some personal data is collected when you use our products or services.  For example, you provide us personal data when you:

  • Make a purchase
  • Register your warranty
  • Contact us with a question
  • Participate in a promotion or survey
  • Request a brochure

You may choose not to provide certain personal data, however, you may be unable to use a certain product or service or be unable to access certain functionalities of our website.  For example, your name and contact information are needed to register your warranty.

Some Personal Data Is Received From Third Parties.  We also collect some personal data from third parties, through technology such as cookies, and when you use third party services, such as when you purchase a ThermoSpas® product through an authorized ThermoSpas sales representative.

Some Data Is Collected By Our Website.  Our website collects aggregated data about site visitors which alone cannot be used to identify you.  We use this information to learn about how our website is used. 


The type of personal data we collect depends on the features of the Site that you use which may include: 

Contact Information. We may collect your first and last name, email address, postal address, phone number, or other similar contact information.

Account or Billing Information. We may collect data necessary to process your payment if you make purchases, such as your credit card or bank information.  We may also collect information related to your account such as your username or password.

Product Information. We may collect product information such as your warranty information, purchase history, or product interests.

Demographic Information. We may collect demographic information such as your birthdate and or geographic location.

Resume Information.  We may collect employment, education and other similar resume information that you submit through our website.

If you choose not to provide us with person information, you may still access our Site, however you may be unable to use a service or unable to access certain functionalities of the Site.


To improve our Site and services, we collect and use aggregated information which does not personally identify you.  When you visit the ThermoSpas websites, we may automatically receive your computer’s internet protocol (IP) address, your operating system and browser type, the web pages you visit on our website, the address of any referring website, and your geographic location.  This information is used to operate, maintain, and manage our Site and related services.  For example, we may calculate the average number of site visitors who visit a particular webpage on our website.


We use the personal data we collect to communicate with you and to provide the products or services you have requested.  We also use data we collect to operate our business, improve our products and services and to send you marketing offers that we think may interest you.


We use your personal data to provide our services, and facilitate communication between you, ThermoSpas and ThermoSpas sales representatives.  We may also use your information to understand how our customers use our Site in order to improve our services and your experience.


We use your personal data to respond to you when you contact us.  We may also use your personal data to communicate with you about ThermoSpas® products or services, or regarding promotions and marketing that we believe may interest you.  To update your preferences or to opt-out of receiving certain communications, please see What Choices Can I Make?


We share personal data with your consent or to complete the transaction of a service you have requested or authorized.  We share personal data with our affiliates, vendors and third party service providers as described in this notice to process it for us.  We also share personal data if required by law, to protect our customers or others, to maintain the security, or to operate our business.  We will not sell or rent your personal data to third parties without your permission. 


ThermoSpas works with a network of trusted sales representative.  We share your personal data with ThermoSpas sales representative near you to facilitate product sales, shipment, delivery or installation as well as to provide maintenance and other services related to your product.  We also share your personal data with other companies within the ThermoSpas family for marketing and sales purposes.  ThermoSpas sales representatives also share some personal data with us in connection with your purchases.  For example, we may receive information about your purchase of a product that is eligible for warranty registration.


We may share your personal data with third parties to perform services on our behalf such as, providing technical services, processing your payment, providing a service you have requested, or facilitating marketing activities and other promotions.  These third parties may only use the personal data that is necessary to perform the function required and may not use it for any other purpose. 


Your personal data may be disclosed in connection with your social media activity.  If you connect or otherwise choose to engage with ThermoSpas on social media, the social media site may collect your personal data or may share information with us about your use of its services.  Information you choose to share in a social media post may also be disclosed to any third party capable of viewing that post.  Please review the social media site’s privacy policy and privacy settings to control how your personal data is shared.

One of our vendors is Google Remarketing, which may show you ads for things you browsed on a recent visit to our site.  These ads may show up on various sites across the internet.  You can manage or opt out of what Google Remarketing promotes by visiting


You may visit the Digital Advertising Alliance, Network Advertising Initiative, or the Digital Advertising Association of Canada for more information on interest based advertising and to exercise your choice to opt out of certain ad targeting from participating companies.


ThermoSpas may access, preserve, use, or disclose your personal data if we have a good faith belief that the law requires us to do so, or that it is reasonably necessary to detect, prevent, and address security, technical issues, or fraud.


ThermoSpas may access, preserve, use, or disclose your personal data in order to protect the rights of the business, its property, its employees and others, or to enforce ThermoSpas ’s billing or contracts.  In the unlikely event that ThermoSpas is involved in a merger, acquisition, sale or other change in ownership, our customers’ personal data may be among the transferred business assets.


Like many other websites, we and our vendors use cookies and other similar technologies to improve our services and your online experience.  Cookies are small text files sent from a website and stored on your browser while you visit a website.  Cookies, track how you use a website and enable the site to remember your preferences. 

Many web browsers are set up to accept cookies automatically, but you may change your cookie preferences through the options available in your web browser.  By choosing not to receive certain cookies you may not be able to take full advantage of certain features of our Site.  Please review the options available in the web browser that you are using to make changes to your cookie preferences.


We use third party analytics services to understand how our Site is accessed and used to improve our services.  For example, we use Google Analytics which uses cookies and other similar technologies to collect and analyze information about how our Site is used.  You can learn more about Google Analytics at, and you may choose to opt-out by visiting  We also use Choozle, which also uses cookies and similar technology to collect demographic data about how our Site is used.  More information about Choozle is available under “Information Collected Through the Use of our Platform on Third-Party Sites here, and you can opt-out by visiting!/.


Our website includes social media features, such as a Facebook pixel, which may enable third parties to use cookies, web beacons and other similar technologies to collect data about your online activities across websites or online services for advertising, and links, follow buttons, pixels, web beacons or other methods of connecting to Google, YouTube, Twitter, and Instagram with similar features.  You can obtain more information and learn about the choices you can make by visiting: (Facebook); (YouTube); (Twitter); and (Instagram)]


While no method of data transmission or storage is 100% secure and we cannot guarantee that our network or systems will never be compromised, we take reasonable measures to protect your personal data against loss or unauthorized access.  It is your responsibility to keep your password secure.  Please contact us immediately if you suspect your account has been compromised.


ThermoSpas’ parent company, Jacuzzi Brands LLC (“Jacuzzi”), is a global company and we may transfer your personal data to ThermoSpas affiliates within the Jacuzzi family of companies or to third parties in locations around the world for the purposes described in this Privacy Statement.  We store and process data both inside and outside of the United States.  Countries where we process data may have data protection laws that differ from those in your own country. 


ThermoSpas is committed to protecting children’s privacy and safety on the Internet.  The ThermoSpas Site is a general audience site and is not intended for use by children under 18.  If you become aware that a child under 18 has provided us with personal data we ask that you notify us by email at  Should we become aware that a child under age 18 has provided personally identifiable information, we will take steps to immediately delete it.


If you are a California resident, California Civil Code Section 1798.83 permits you to make an annual request for information regarding the disclosure of categories of your personal data ThermoSpas has shared with third parties for the third parties’ direct marketing purposes.  To make this request, please send an email to or write to us at:

            California Privacy Rights
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492

Please allow 30 days for ThermoSpas to respond to your request.


Do Not Track is a privacy preference that can be set in a web browser.  At this time we do not respond to Do Not Track browser settings or signals.  For information about Do Not Track, please visit


You have choices about how to manage your personal data and what types of communications you receive from us.

Access Requests: To request access to, correct, change or delete your personal data, you may contact ThermoSpas directly by email or by phone.

Email Communications:  You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.

Push Alerts:  You may access the options available on your mobile phone to control your receipt of push alerts.


For questions about our Privacy Statement, to make choices about receiving marketing or promotional communications, or if you have a request to access, correct or delete your personal data, you may contact us by email, telephone or postal mail at:              


            Telephone: (203) 303-0005

            Postal Mail:
            Attention:  Privacy
            ThermoSpas Hot Tub Products Inc.
            10 Research Parkway, Ste 300
            Wallingford, CT 06492


This Privacy Statement is effective as of June 12, 2018.  From time to time it may become necessary to update or change our Privacy Statement and ThermoSpas encourages you to periodically check here for the most current version.  If significant changes are made, ThermoSpas will provide you with appropriate notice, which may include conspicuous notice on our Site, or email notification.  Your continued use of the Site constitutes your agreement to this Privacy Statement. 

The maintenance is so simple!... Easy care and maintenance leaves us more time to play in our spa instead of working on it.

Ben & Frances S.

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